Visit to find your phone listed by brand and model name, then click on the link for your preferred User Guide in English or Spanish.
For WPA2, enter a unique password that others will need to access your Wi-Fi hotspot.
Ports 18 need to be open to traffic in your router's Firewall to connect to the MyWiFi platform. Your social hotspot will not connect if it is assigned a static IP address. In some cases, you may need to contact your ISP to allow port access. If not, default logins can be searched for on Google. Logins and settings will vary by device model login information is usually listed on the device label. You will need to log into the router or modem that is providing internet to your SH100 and allow traffic to ports 18 - or at least lower or turn off the firewall security to test if your device connects. If the MAC address is correct and the social hotspot has internet access, but your device is still not showing online within MyWiFi, the issue may be that your router's firewall is blocking the connection. If the router is displaying a default SSID that is different than what you have set in the campaign this device should be broadcasting, delete your device and re-add it using the MAC address contained in the SSID. MAC address as part of SSID (Network name): If the MAC address is incorrect your router will not connect to the platform - A MAC address is a sequence of 12 numbers and the letters A-F often separated by colons (ex: AC:86:74:8B:45:20). Click Edit Device in your dashboard and compare the MAC address in MyWiFi to the device label and the default SSID or wireless network name that the social hotspot is broadcasting on your smartphone. If it's still showing offline after the reboot, make sure that you have the correct MAC address entered in MyWiFi. Once it has rebooted, wait 5 minutes and check to see if your device has come online in your dashboard. If you're connected properly, but still showing as offline, often a reboot will help. Leave your SH100 powered on and connected, then reboot the modem/router it is connected to.
Make sure the connections aren't backwards! on your dashboard, something hasn't connected properly.įirst, check that the social hotspot is connected correctly to give it internet access: the Ethernet cable should be connected to a LAN port on your modem/router and the WAN port on the social hotspot.If after ten minutes your device is not showing as Green